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Refund policy

DirectPrice would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably loss or damage. You are also entitled to have the product repaired or replaced if the product fail to be of acceptable quality and the failure is not a major failure. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

**For change of mind you must pay the postage costs**

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return please contact us at info@directprice.com.au

You can also initiate return requests with your personal account.

  1. Log in to your account.
  2. In the Email field, enter your email address, and then click Continue.
  3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter a six-digit verification code.
  5. Click the order that you want to submit the return for.
  6. If your order has more than one item, then select the items that you want to return.
  7. Select a return reason and add a note for the store.
  8. Click Request return.

Original Condition
Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.

Footwear must be returned in their boxes. It is the responsibility of the customer to ensure the product is returned in original, resallable condition and protected during transit. If the product box is returned damaged or taped up, we deserve the right to reject the return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as underwear, socks etc. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the funds. 

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